Restocking Fee Policy

Refunds, Partial Refunds and Restocking Fees (US)

BestBuyGaming does NOT charge restocking fees for returns of defective products. If you have received the wrong product or it doesn’t match what was shown on our site or we have made some other shipping error, there will be NO restocking fee and NO charge for a return label, provided the item is within its return policy period.

Restocking Fees

If you return any item within the item’s return policy period, you will receive a prepaid return label at no charge and a full refund to the original form of payment* for the following items:

– Defective items (no fault of customer) (You receive 100% of the item’s purchase price AND free shipping label)
– Unopened items returned in the original condition as shipped (You receive 100% of the item’s purchase price AND free shipping label)
– Wrong item shipped or item does not match what was shown on the BestBuyGaming website (You receive 100% of the item’s purchase price AND free shipping label)

Partial refunds

You may receive a partial refund to the original form of payment* for the items listed below.

If you return:

– Non-defective items that are returned opened and within the item’s return policy period (You receive 80% of the item’s purchase price)
– Non-defective special orders or custom-built items within the return policy period (You receive 80% of the item’s purchase price)

You may receive a partial refund to the original form of payment* for the items listed below. Returns for these reasons will require BestBuyGaming Customer Service assistance.

– Non-defective items that are returned unopened and beyond the return policy period ( You receive 80% of the item’s purchase price)

Returns received in any of the following conditions may be rejected or may receive a partial refund.

– Items not in original condition, damaged, missing accessories, retail box or showing obvious misuse not due to BestBuyGaming error (You receive Up to 50% of the item’s purchase price or te item will be rejected and returned to the customer)
– Physical user damage (You receive Up to 50% of the item’s purchase price or te item will be rejected and returned to the customer)
– Opened, non-defective notebook and desktop PCs in original condition and within the return policy window ( You receive 70% of the item’s purchase price)

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