Return Policy

Return Guidelines

These are BestBuyGaming’s (“BestBuyGaming”, “we” or “our”) Return Guidelines applicable only to products purchased by you directly from the BestBuyGaming.com website. All returns must meet the overall guidelines in order for the individual return policy to apply.

– All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting BestBuyGaming Customer Service through any of the methods provided on our Contact Us page.
– Returns for refund may be subject to a restocking fee. Read more about Refunds, Partial Refunds and Restocking Fees.
– All products that are new with the retail packaging never opened can be returned to BestBuyGaming within 30 days regardless of the individual return policy.

Products that are received by BestBuyGaming in any of the following conditions are not eligible for return and may be rejected:
– Any product not purchased from BestBuyGaming.
– Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
– Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
– Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. Refund returns received in this condition may incur a restocking fee or be rejected. Read more about our restocking fee guidelines.
– Any product from which the UPC code has been removed from its packaging.
– Any product that exhibits physical damage. If you received your product damaged, please read our Report a shipping problem article for guidelines and instructions on how to resolve this issue. This is would not be considered a return.
– Any product which appears tampered, customized, or altered in any way.

Return Policy

– Return for refund within: 30 days
– Return for replacement within: 30 days
– For information about restocking fees, please visit the Refunds, Partial Refunds, and Restocking Fees page.
– You can learn more about our return process and guidelines in the Return Guidelines section on this page.

This is our Standard Return Policy. Items covered by this policy (those products for which BestBuyGaming states “This item may be returned for a replacement or refund within 30 days only”) must be returned to BestBuyGaming within 30 days of the invoice date for this policy to apply.

Please review the special notes specific for your product:

– Desktop PC, Notebooks
– A defective Desktop PC, Notebook that is returned for a replacement may be repaired or replaced at BestBuyGaming’s sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, please contact our Customer Service Department.
– Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to BestBuyGaming to be authorized.
– For computers that have had an additional operating system(s) installed, we will provide you a replacement or refund as noted in the above policy as long as the original operating system is not corrupted or removed.

– Monitor Dead Pixels:
– Monitors with 8 dead pixels or more can be returned for a replacement within 30 days from the purchase date.

– Point of Sale Products:
– Special order products are not eligible for return.
– Any product that is returned with markings or writing made by customer on the original box is not eligible for return.

Replacement Only Return Policy

– Return for refund within: non-refundable
– Return for replacement within: 30 days
– Return shipping labels are free for replacement returns of the same item within the return policy period and can be obtained while creating your return
– You can learn more about our return process and guidelines in the Return Guidelines section on this page.

This is our Replacement Only Return Policy. Items covered by this policy (those products for which BestBuyGaming states “This item may be returned for a replacement within 30 days only”) must be returned to BestBuyGaming within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item. If the original item is no longer available, a refund in the amount of the price originally paid will be issued. Products subject to this policy cannot be returned for a refund.

Manufacturer Only Return Policy

– Return for refund within: non-refundable
– Return for replacement within: non-replaceable
– You can learn more about our return process and guidelines in the Return Guidelines section on this page.

This is our Manufacturer Only Return Policy. Items covered by this policy (those products for which BestBuyGaming states “This item cannot be returned for a replacement or refund”) cannot be returned to BestBuyGaming.These products are covered by a Manufacturer Warranty which can be obtained by contacting the respective manufacturer for assistance after purchase.

Services and Extended Warranties Return Policy

– Return for refund within: First 30 days
– Return for partial refund Past 30 Days: Prorated refund will be given by Warranty Provider.
– Return for replacement within: non-replaceable
– You can learn more about our return process and guidelines in the Return Guidelines section on this page.

This is our Services and Extended Warranties Return Policy. Items covered by this policy (those products for which BestBuyGaming states “This service or extended warranty can only be returned for a refund within 30 days if the service or warranty has not been used or redeemed.”) can be returned if the service or warranty has not been used or redeemed. A return must be initiated by BestBuyGaming within 30 days of the invoice date for this policy to apply.

International Return Policy

– Return for refund within: 15 days
– Return for replacement within: 15 days
– You can learn more about our return process and guidelines in the Return Guidelines section on this page.

Defective or damaged products that state “This item is covered by BestBuyGaming’s International Return Policy” must have an RMA number issued by BestBuyGaming within 15 days from the delivery date for this policy to apply. In the event a product is returned that is not defective, the product will either be returned to the customer or the return shipping cost initially covered by BestBuyGaming will instead be deducted from the refund amount along with any necessary restocking fee that may apply. To file a return, please contact BestBuyGaming customer service via email or live chat.

Quantity Purchases

While BestBuyGaming is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.

0